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Minerálny make-up SANTÉ - 03 sunny beige
Minerálny make-up SANTÉ - 03 sunny beige
13.75€/414,23 Sk
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Conditions of Use
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Conditions of Use Conditions of Use

1. BUSINESS CONDITIONS

These business conditions apply to purchase in internet shop dotykprírody (naturetouch), by means of web sites www.dotykprirody.sk
All orders placed in our shop through e-mail, post or phone, are considered to be obligatory and by sending an order customer confirms he has acquainted with business conditions of the internet shop dotykprirody, and that he agrees with them.
Order is valid after filling out all mandatory fields required from customer.

2. CANCELLATIONS OF ORDER

Order can be cancelled within 2 hours after its delivery by means of electronic media, e-mail on address obchod@dotykprirody.sk, or by phone. In subject of mail must be stated a term CANCELLATION. If customer has already paid for ordered goods and has cancelled the order within two hours, he will be given back the settled amount – sent back within three working days, either by postal money order, or by cashless transfer (according to customer`s preferences). If customer cancels an order later than the mentioned 2-hour period, such a cancellation will be accepted only after previous agreement with purchaser, and we are not obligated to sucha n agreement.
If the order has not been cancelled within stated period, seller will confirm to purchaser each order by sending e-mail, and it becomes obligatory thus forming a sale contract between both contracting parties.

3. RIGHT TO WITHDRAW FROM AGREEMENT AND RETURNING OF GOODS

By course of § 12 law about protection of consumer during mail-order trade (law no. 108/2000 Code of laws) you can return product purchased in our internet shop without providing reason within 7 days after taking a delivery.
Conditions for returning of products:
  • Goods must not be used and must be in original packing
  • Packing must not be mechanically damaged or open for use
In the above-mentioned case it is necessary, within stated period, to deliver the product to our address (see Article 7) as a package, with short request and copy of invoice enclosed. Goods returned by means of COD (collect/cash on delivery) will not be accepted.
In case of meeting conditions for returning the goods, whole amount will be paid back to purchaser, without postage and packing, or returned goods will be exchanged for another, on the basis of agreement with purchaser.

4. PRICE OF GOODS, POSTAGE AND PACKING

Prices of goods are continuously updated depending on exchange rate CZK/EUR and change of price from producer, or distributor.
All prices charged in our internet shop represent prices with VAT and are definite. We are not payers of VAT.
In the price postage and packing are not included. Postage is charged to the price of goods according to tariff rates and price list of Slovak Post Office (COD, package). Packing is not charged.
The above-mentioned information apply to sending packages within Slovakia.

For sending packages out of Slovakia packing is not charged. Pricing informations see at section "Shipping&Returns".

5. GUARANTEE CONDITIONS

Guarantee period is stated by producer, resp. by distributor on each individual product. Gurantee period given by law is 24 motnhs from the day of taking goods by purchaser. Guarantee is provided until expiry date placed on packing of goods.

6. CONDITIONS OF COMPLAINT/RECLAMATION

If you want to make a claim/complaint, please inform us without delay about defects through e-mail on address obchod@dotykprirody.sk or on phone number +421907 550 502, contact person Lenka Mudráková. Send damaged goods, with description of defects, copy of invoice and bill from deliverer, back by means of ordinary package. Goods returned by means of COD will not be accepted. After admitting a claim, claimed goods, after mutual agreement, will be replaced (also for different goods), or money will be given back to you.

We are responsible for:
  • Keeping the price valid at the time order was placed by purchaser
  • Proper delivery of goods (correct kind and amount)
  • Enclosing a tax document

We are not responsible for:
  • Delayed delivery of goods caused by deliverer
  • Delayed delivery of goods caused by incorrectly stated address by customer
  • Damaging of goods caused by deliverer
    WARNING: DO NOT TAKE visibly damaged goods. This is necessary to deal with on the spot with deliverer – filling out of a complaint notice, and inform us.
  • Damaging of goods caused by natural disasters (water, fire, lightning, etc)

7. ADDRESS FOR LODGING CLAIMS AND RETURNING OF GOODS

Lenka Mudráková
Rastislavova 30
040 01 Košice
SLOVAKIA
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